At fromtheplants, we are committed to protecting your privacy. This Privacy Notice explains how we collect, use, and share your personal information when you use our website (the “Website”) and purchase our products.

Who is Responsible for Your Personal Information?

fromtheplants is the “data controller” responsible for your personal information collected through this Website.

Information We Collect

We collect personal information that you provide to us and information about how you use our Website. This may include:

  • Identity Data: Your name, title, date of birth (if required for age verification).
  • Contact Data: Your billing and delivery addresses, email address, phone number, and social media handles (if you connect through social media).
  • Transaction Data: Details about your purchases, payments, and order history. This includes payment information such as credit/debit card details or Google Pay information.
  • Technical Data: Your IP address, login data, browser type and version, time zone setting, location, browser plug-in types and versions, operating system, platform, and other technology on the devices you use to access our Website.  
  • Profile Data: Your username and password, purchase history, interests, preferences, feedback, survey responses, and any content you submit through our Website (e.g., reviews).  
  • Usage Data: Information about how you use our Website, including pages visited, time spent on pages, and links clicked.
  • Marketing and Communications Data: Your preferences for receiving marketing communications from us.

How We Collect Personal Information

We collect information:

Directly from you: When you create an account, place an order, contact us, subscribe to our newsletter, participate in surveys or promotions, or submit content to our Website.
Automatically: Through cookies and similar technologies when you interact with our Website. Please see our Cookie Policy.

How We Use Your Personal Information

We use your information to:

  • Fulfill your orders: Process payments, arrange shipping, and provide customer support.
  • Manage your account: Create and maintain your account, update your information, and manage your preferences.
  • Communicate with you: Respond to your inquiries, provide order updates, and send important notices.
  • Marketing: Send you marketing communications about our products, promotions, and offers. You can opt out of these communications at any time by clicking the “unsubscribe” link in our emails or by contacting us directly at sales@fromtheplants.com  
  • Improve our Website and services: Analyze website usage, personalize your experience, and develop new features.
  • Protect our business: Prevent fraud, ensure website security, and comply with legal obligations.

Sharing Your Personal Information

We may share your information with:

  • Service providers: Companies that provide services on our behalf, such as payment processing, shipping, IT services, and marketing. We only provide them with the information they need to perform their services, and they are contractually obligated to protect your data.  
  • Legal authorities: If required by law or legal process.

Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of online transmission or storage is completely secure.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws.

Your Rights

You may have certain rights regarding your personal information under applicable UAE law, including the right to access, correct, delete, restrict processing, object to processing, and data portability. To exercise these rights, please contact us at sales@fromtheplants.com

Data Retention

We may update this Privacy Notice from time to time. We will post any changes on this page.

Marketing Communications

By making a purchase on our website or voluntarily submitting your email address (e.g., subscribing or filling out a form), you consent to receive marketing communications from us, such as updates, product news, and exclusive offers. You can opt out at any time by clicking the “unsubscribe” link in any of our emails or by contacting us directly.