Welcome to fromtheplants! These Terms and Conditions (“Terms”) govern your use of our website (the “Website”) and the purchase of products from us. By accessing or using our Website, you agree to be bound by these Terms.

About Us

fromtheplants is a business operating in Dubai, United Arab Emirates, holding a trade license issued by the Dubai Department of Economy and Tourism (DET). Our brand is protected by a registered trademark in the UAE.

Use of Our Website

  • You may use our Website for lawful purposes only.
  • You agree not to use our Website in any way that violates applicable laws or regulations.  
  • You are responsible for maintaining the confidentiality of your account credentials.  
  • We reserve the right to suspend or terminate your access to our Website at our discretion if you violate these Terms.

Product Information and Orders

  • We make every effort to display accurate product information on our Website. However, we do not guarantee the accuracy, completeness, or reliability of any product descriptions, images, or other content.
  • Placing an order on our Website constitutes an offer to purchase our products. We reserve the right to accept or reject any order at our discretion.  
  • All orders are subject to availability and confirmation of the order price.
  • Prices are displayed in AED (UAE Dirham) and are inclusive of VAT where applicable.
  • We reserve the right to change product prices and availability without notice.

Payment

  • We accept various payment methods as indicated on our Website, including credit/debit cards and Apple Pay.
  • By placing an order, you authorize us to charge your chosen payment method for the total order amount.
  • All payments are processed securely through reputable payment gateways.

Delivery

Our delivery policy, including delivery times and fees, is outlined on our Delivery Information page.

Returns and Refunds

Our returns and refunds policy is outlined on our Returns & Refunds page.

Intellectual Property

  • All content on this Website, including text, graphics, logos, images, and software, is the property of fromtheplants and is protected by copyright, trademark, and other intellectual property laws in the UAE.  
  • You may not use any content from our Website without our prior written consent. Our brand name and logo are protected by a registered trademark in the UAE.

Blog Content and Information Sharing

  • The information provided on our blog is for general informational purposes only and does not constitute professional advice.
  • We make every effort to ensure the accuracy of the information provided on our blog; however, we do not guarantee its completeness or suitability for any particular purpose.
  • You acknowledge that any reliance on the information provided on our blog is at your own risk.  

Limitation of Liability  

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of our Website or the purchase of our products.  

Product Information and Disclaimer:

  • Ingredients: We encourage customers to review the ingredient list on the product packaging and/or on the product page on our website carefully, especially if they have allergies or sensitivities.
  • Allergy Information: customers with known allergies or sensitivities should read the ingredients before using any new product.
  • Product Use: Our products are for external use only (unless otherwise stated) and should be used as directed.
  • Disclaimer of Liability for Reactions: We are not liable for any adverse reactions or allergic reactions that may occur from the use of your products. However, this does not affect their statutory rights if a product is faulty or misdescribed.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates, specifically the laws of the Emirate of Dubai.

Dispute Resolution

Any disputes arising out of or in connection with these Terms shall be resolved through amicable negotiations. If the parties are unable to resolve the dispute through negotiations, the dispute shall be submitted to the competent courts of Dubai, UAE.  

Changes to These Terms

We reserve the right to modify these Terms at any time. We will post any changes on this page, and the updated Terms will be effective immediately upon posting.